Well the problem was the HD was broken, and they couldn't retrieve the information.... I specifically told them not to eraze anything and I still have the broken HD with the "information" on it, although I don't think I'm competent enough to do anything with it. Re-installing the OS was the first thing that I tried, but the cpu refused to do it without formating the hd. Windows. :rollseyes: It probably wouldn't've worked anyway.